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JEWELLERY WARRANTY
All Essenti jewellery comes with a 2-year warranty.
From carefully selected lab-grown diamonds to professional after-sales support, we ensure that your jewellery will bring you joy for many years to come.
2-Year Warranty
IGI-Certified Lab-Grown Diamonds
Professional Service in Lithuania
2-YEAR WARRANTY FOR YOUR JEWELLERY
Essenti provides a 2-year warranty on all jewellery from the date of purchase.
If you notice any changes in the condition of your jewellery or have any questions in the future, please feel free to contact us. We will assess the situation and provide the most suitable solution.
The warranty covers manufacturing defects and quality issues not caused by mechanical damage or improper use.
✓ Quality inspection before dispatch
✓ Professional jewellery specialists
✓ After-sales support
Quality We Trust
Every Essenti piece is created in collaboration with carefully selected jewellery partners and experienced craftspeople, following high quality standards—from the selection of lab-grown diamonds to the final jewellery finish.
We pay particular attention to:
stone setting,
structural quality,
comfort for everyday wear,
precise finishing.
Before reaching you, every piece undergoes an additional thorough inspection by specialists to ensure impeccable quality and aesthetic craftsmanship.
We use only carefully selected lab-grown diamonds, while some larger diamonds are additionally certified by independent international laboratories such as IGI.
We are confident in the quality of our jewellery, which is why every piece comes with a 2-year warranty and professional after-sales support.
FREQUENTLY ASKED QUESTIONS ABOUT WARRANTY AND CARE
What is covered by the warranty?
The warranty covers quality issues and manufacturing defects not caused by mechanical damage or improper use.
If you notice any changes in the condition of your jewellery or have questions about its quality, please feel free to contact our team.
How does the warranty service work?
Each case is assessed individually to ensure professional assistance and the best solution for the customer.
Once you contact us, we will take care of the entire process.
Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are real diamonds with the same physical and optical properties as natural diamonds.
Are lab-grown diamonds durable
Yes. Lab-grown diamonds have the same strength and durability as natural diamonds, making them suitable for everyday wear.
How should I care for my jewellery?
We recommend protecting your jewellery from strong impacts and harsh chemicals, and storing each piece separately in a soft pouch or jewellery box.
For regular cleaning, gentle care and a specialist jewellery polishing cloth are sufficient. We include one free with every order.
Can I have my jewellery professionally cleaned or serviced
Yes. If you ever require professional cleaning, an inspection, or advice, our team will always be happy to help.
Does the warranty apply to jewellery worn everyday?
Yes, but the warranty does not cover damage caused by impacts, improper use, or external factors.
Do I need to keep my proof after purchase?
We recommend keeping your proof of purchase and the IGI certificate supplied with your jewellery.
Every Essenti piece is carefully identified, so in many cases we can also assist you using the certificate or your order information.
What should I do if I notice any changes?
We recommend contacting our team as soon as possible. We will assess the situation and offer the most suitable solution.
What should I do if my jewellery has been damaged?
Even if the damage was caused by an impact, everyday wear, or another external factor, please feel free to contact us.
We will assess the situation and offer professional repair, maintenance, or restoration under the best possible terms.
It is important to us that your jewellery brings you joy for as long as possible.
SUPPORT AT PARTNER STORES IN LITHUANIA
For warranty service, consultations, or jewellery care, you can also visit Brasco Juvelyrika partner stores:
📍 Vilnius Akropolis
📍 Vilnius OZAS
📍 Kaunas MEGA
📍 Klaipėda Akropolis
You can also contact us at any time by phone, email, or social media, and we will help you throughout the entire process.
📞 +370 617 16 585 ✉️ info@essenti.lt
